Refund policy

Return and Exchange Policy

Thank you for shopping with Project Primal! We value your satisfaction and are committed to providing quality products. Please review our return and exchange policy:

Returns and Exchanges

  1. Eligibility:

    • Returns and exchanges are accepted within 14 days of receiving your order.
    • Items must be unused, in their original packaging, and in the same condition as received.

  2. Non-Returnable Items:

    • Items marked as final sale.
    • Customized or personalized products.
    • Opened or used items (e.g., hygiene-related products).

  3. Inspect Upon Delivery:

    • Please inspect your item immediately upon receiving it.
    • If there are any damages or defects, notify us within 48 hours at customer.service@project-primal.com with photos and your order details.

  4. Process:

    • To request a return or exchange, contact our support team at customer.service@project-primal.com.
    • Provide your order number, reason for return/exchange, and supporting photos if applicable.
    • Once approved, ship the item back to us (shipping fees are non-refundable).

  5. Refunds:

    • Refunds are issued to the original payment method after the item passes inspection.
    • Processing times may vary depending on your bank.

  6. Exchanges:

    • Exchanges are subject to stock availability. If unavailable, a refund or store credit will be issued.

Order Cancellations

  • No cancellations are permitted once an order has been placed. Please ensure all details are correct before completing your purchase.

For any questions or assistance, please contact us at customer.service@project-primal.com. Thank you for your support of Project Primal!